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Case studies

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Developing a digital health financing product 

A digitally enabled means to provide quality healthcare through innovative financing. The project focused on leveraging human-centred design in answering the question, “how might we offer a health credit product to low and middle-income Kenyans that supports them in financially dealing with health shocks and positively impacts their health and livelihoods?”

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Designing to improve maternal and child health outcomes

Through this engagement, we researched, designed and prototyped a financial solution that enables pregnant women to access quality health care. We aim to define a solution that will be tested, refined and eventually be piloted.

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Human-centred design to improve micro-insurance adoption

Many low-income households either delay or forego healthcare because they lack ways of financing it when needed. Many such households do not have insurance, and the myriad of daily needs compete for their meagre incomes. Those who arelucky to access care are not guaranteed its quality. We sought to understand barriers and drivers to micro-insurance uptake and re-design a contextually relevant solution for users.

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Understanding Farmer managed systems

The project aimed to understand the need for a digital seed exchange platform.

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Solutions for the Kenyan Microwork Ecosystem

In the context of COVID-19, market closures and movement restrictions in Kenya have created a ripple effect across the economy, especially for young people working in informal labour markets who are now out of work.
Through this partnership, we sought to design a solution towards reducing youth unemployment and underemployment in Kenya by providing vulnerable youth with an opportunity to engage in microwork.

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Harmonising User Experiences 

We supported Meerkat in improving how they publicly communicate their product offerings and integrate scattered online customer interfaces into one single and seamless experience.

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PharmAccess - AfyaCredit

PharmAccess works with public and private players, to increase access to, improve the quality of healthcare services, and build trust in healthcare services worldwide together with its partners. In 2019, PharmAccess undertook a comprehensive study to understand how the target market responds when health shocks occur.

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PharmAccess - Mom Care

PharmAccess is dedicated to facilitating access to affordable and quality health care in Africa. MomCare broadly solves for: a lack of data transparency in the health system; a lack of visibility on when pregnant women should seek the right care and at high quality.

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Access Afya: FSD Utamu

Access Afya was founded on the belief that innovation can flow from the ground up. Their clinics run on a digital infrastructure: electronic health records, digital inventory management, automated patient SMS and lightweight point of care diagnostics. The model is affordable, effective and convenient. Utamu Membership is an Access Afya Health plan. A member pays per year and enjoys consultation, medication and lab services under Access Afya scope at no additional cost in any of our clinics.

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Hivos

The project aimed to understand the need for a digital seed exchange platform.

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Kenyan Microwork Ecosystem

Mercy Corps, Appen, and Celo have formed a partnership to solve youth unemployment and underemployment in Kenya by providing vulnerable youth an opportunity to engage in microwork. The microwork shall be provided by Appen, done on a mobile application provided by Valora, and paid by a unique cryptocurrency that can be converted to Kenya shillings using the Celo app.

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Meerkat 

There are four different pillars to the products offered by Meerkat, with each having a separate point of contact and interaction for the client/user. This provides a cluttered, unfragmented user experience through the overall product offering.

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PharmAccess - AfyaCredit

PharmAccess works with public and private players, to increase access to, improve the quality of healthcare services, and build trust in healthcare services worldwide together with its partners. In 2019, PharmAccess undertook a comprehensive study to understand how the target market responds when health shocks occur.

Illustration

PharmAccess - Mom Care

PharmAccess is dedicated to facilitating access to affordable and quality health care in Africa. MomCare broadly solves for: a lack of data transparency in the health system; a lack of visibility on when pregnant women should seek the right care and at high quality.

Illustration

Access Afya: FSD Utamu

Access Afya was founded on the belief that innovation can flow from the ground up. Their clinics run on a digital infrastructure: electronic health records, digital inventory management, automated patient SMS and lightweight point of care diagnostics. The model is affordable, effective and convenient. Utamu Membership is an Access Afya Health plan. A member pays per year and enjoys consultation, medication and lab services under Access Afya scope at no additional cost in any of our clinics.

Illustration

Hivos

The project aimed to understand the need for a digital seed exchange platform.

Illustration

Kenyan Microwork Ecosystem

Mercy Corps, Appen, and Celo have formed a partnership to solve youth unemployment and underemployment in Kenya by providing vulnerable youth an opportunity to engage in microwork. The microwork shall be provided by Appen, done on a mobile application provided by Valora, and paid by a unique cryptocurrency that can be converted to Kenya shillings using the Celo app.

Illustration

Meerkat 

There are four different pillars to the products offered by Meerkat, with each having a separate point of contact and interaction for the client/user. This provides a cluttered, unfragmented user experience through the overall product offering.

Illustration

PharmAccess - AfyaCredit

PharmAccess works with public and private players, to increase access to, improve the quality of healthcare services, and build trust in healthcare services worldwide together with its partners. In 2019, PharmAccess undertook a comprehensive study to understand how the target market responds when health shocks occur.

Illustration

PharmAccess - Mom Care

PharmAccess is dedicated to facilitating access to affordable and quality health care in Africa. MomCare broadly solves for: a lack of data transparency in the health system; a lack of visibility on when pregnant women should seek the right care and at high quality.

Illustration

Access Afya: FSD Utamu

Access Afya was founded on the belief that innovation can flow from the ground up. Their clinics run on a digital infrastructure: electronic health records, digital inventory management, automated patient SMS and lightweight point of care diagnostics. The model is affordable, effective and convenient. Utamu Membership is an Access Afya Health plan. A member pays per year and enjoys consultation, medication and lab services under Access Afya scope at no additional cost in any of our clinics.

Illustration

Hivos

The project aimed to understand the need for a digital seed exchange platform.

Illustration

Kenyan Microwork Ecosystem

Mercy Corps, Appen, and Celo have formed a partnership to solve youth unemployment and underemployment in Kenya by providing vulnerable youth an opportunity to engage in microwork. The microwork shall be provided by Appen, done on a mobile application provided by Valora, and paid by a unique cryptocurrency that can be converted to Kenya shillings using the Celo app.

Illustration

Meerkat 

There are four different pillars to the products offered by Meerkat, with each having a separate point of contact and interaction for the client/user. This provides a cluttered, unfragmented user experience through the overall product offering.

Illustration

PharmAccess - AfyaCredit

PharmAccess works with public and private players, to increase access to, improve the quality of healthcare services, and build trust in healthcare services worldwide together with its partners. In 2019, PharmAccess undertook a comprehensive study to understand how the target market responds when health shocks occur.

Illustration

PharmAccess - Mom Care

PharmAccess is dedicated to facilitating access to affordable and quality health care in Africa. MomCare broadly solves for: a lack of data transparency in the health system; a lack of visibility on when pregnant women should seek the right care and at high quality.

Illustration

Access Afya: FSD Utamu

Access Afya was founded on the belief that innovation can flow from the ground up. Their clinics run on a digital infrastructure: electronic health records, digital inventory management, automated patient SMS and lightweight point of care diagnostics. The model is affordable, effective and convenient. Utamu Membership is an Access Afya Health plan. A member pays per year and enjoys consultation, medication and lab services under Access Afya scope at no additional cost in any of our clinics.

Illustration

Hivos

The project aimed to understand the need for a digital seed exchange platform.

Illustration

Kenyan Microwork Ecosystem

Mercy Corps, Appen, and Celo have formed a partnership to solve youth unemployment and underemployment in Kenya by providing vulnerable youth an opportunity to engage in microwork. The microwork shall be provided by Appen, done on a mobile application provided by Valora, and paid by a unique cryptocurrency that can be converted to Kenya shillings using the Celo app.

Illustration

Meerkat 

There are four different pillars to the products offered by Meerkat, with each having a separate point of contact and interaction for the client/user. This provides a cluttered, unfragmented user experience through the overall product offering.

Illustration

PharmAccess - AfyaCredit

PharmAccess works with public and private players, to increase access to, improve the quality of healthcare services, and build trust in healthcare services worldwide together with its partners. In 2019, PharmAccess undertook a comprehensive study to understand how the target market responds when health shocks occur.

Illustration

PharmAccess - Mom Care

PharmAccess is dedicated to facilitating access to affordable and quality health care in Africa. MomCare broadly solves for: a lack of data transparency in the health system; a lack of visibility on when pregnant women should seek the right care and at high quality.

Illustration

Access Afya: FSD Utamu

Access Afya was founded on the belief that innovation can flow from the ground up. Their clinics run on a digital infrastructure: electronic health records, digital inventory management, automated patient SMS and lightweight point of care diagnostics. The model is affordable, effective and convenient. Utamu Membership is an Access Afya Health plan. A member pays per year and enjoys consultation, medication and lab services under Access Afya scope at no additional cost in any of our clinics.

Illustration

Hivos

The project aimed to understand the need for a digital seed exchange platform.

Illustration

Kenyan Microwork Ecosystem

Mercy Corps, Appen, and Celo have formed a partnership to solve youth unemployment and underemployment in Kenya by providing vulnerable youth an opportunity to engage in microwork. The microwork shall be provided by Appen, done on a mobile application provided by Valora, and paid by a unique cryptocurrency that can be converted to Kenya shillings using the Celo app.

Illustration

Meerkat 

There are four different pillars to the products offered by Meerkat, with each having a separate point of contact and interaction for the client/user. This provides a cluttered, unfragmented user experience through the overall product offering.

Illustration

PharmAccess - AfyaCredit

PharmAccess works with public and private players, to increase access to, improve the quality of healthcare services, and build trust in healthcare services worldwide together with its partners. In 2019, PharmAccess undertook a comprehensive study to understand how the target market responds when health shocks occur.

Illustration

PharmAccess - Mom Care

PharmAccess is dedicated to facilitating access to affordable and quality health care in Africa. MomCare broadly solves for: a lack of data transparency in the health system; a lack of visibility on when pregnant women should seek the right care and at high quality.

Illustration

Access Afya: FSD Utamu

Access Afya was founded on the belief that innovation can flow from the ground up. Their clinics run on a digital infrastructure: electronic health records, digital inventory management, automated patient SMS and lightweight point of care diagnostics. The model is affordable, effective and convenient. Utamu Membership is an Access Afya Health plan. A member pays per year and enjoys consultation, medication and lab services under Access Afya scope at no additional cost in any of our clinics.

Illustration

Hivos

The project aimed to understand the need for a digital seed exchange platform.

Illustration

Kenyan Microwork Ecosystem

Mercy Corps, Appen, and Celo have formed a partnership to solve youth unemployment and underemployment in Kenya by providing vulnerable youth an opportunity to engage in microwork. The microwork shall be provided by Appen, done on a mobile application provided by Valora, and paid by a unique cryptocurrency that can be converted to Kenya shillings using the Celo app.

Illustration

Meerkat 

There are four different pillars to the products offered by Meerkat, with each having a separate point of contact and interaction for the client/user. This provides a cluttered, unfragmented user experience through the overall product offering.

Illustration

PharmAccess - AfyaCredit

PharmAccess works with public and private players, to increase access to, improve the quality of healthcare services, and build trust in healthcare services worldwide together with its partners. In 2019, PharmAccess undertook a comprehensive study to understand how the target market responds when health shocks occur.

Illustration

PharmAccess - Mom Care

PharmAccess is dedicated to facilitating access to affordable and quality health care in Africa. MomCare broadly solves for: a lack of data transparency in the health system; a lack of visibility on when pregnant women should seek the right care and at high quality.

Illustration

Access Afya: FSD Utamu

Access Afya was founded on the belief that innovation can flow from the ground up. Their clinics run on a digital infrastructure: electronic health records, digital inventory management, automated patient SMS and lightweight point of care diagnostics. The model is affordable, effective and convenient. Utamu Membership is an Access Afya Health plan. A member pays per year and enjoys consultation, medication and lab services under Access Afya scope at no additional cost in any of our clinics.

Illustration

Hivos

The project aimed to understand the need for a digital seed exchange platform.

Illustration

Kenyan Microwork Ecosystem

Mercy Corps, Appen, and Celo have formed a partnership to solve youth unemployment and underemployment in Kenya by providing vulnerable youth an opportunity to engage in microwork. The microwork shall be provided by Appen, done on a mobile application provided by Valora, and paid by a unique cryptocurrency that can be converted to Kenya shillings using the Celo app.

Illustration

Meerkat 

There are four different pillars to the products offered by Meerkat, with each having a separate point of contact and interaction for the client/user. This provides a cluttered, unfragmented user experience through the overall product offering.

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